Mistaken jackpots, free slot machines and unpaid loyalty rewards are just some of the technical malfunctions, worth hundreds of thousands of dollars, the BC Lottery Corporation has filed with provincial regulators, according to a new list.
The Crown gambling corporation recorded 22 technical problems with its gambling machines and software over the past four years, according to a government list released to The Vancouver Sun.
One of the most expensive problems involved $471,037 worth of missing loyalty rewards points BCLC was supposed to give frequent gamblers under its Encore Rewards loyalty program.
A “missed setting” within BCLC’s gambling software caused 2,898 players to not accumulate the proper bonus points for almost two years, until the problem was flagged last March.
Rob Shaw – Vancouver Sun – January 6, 2015
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