Rogers to refund $5.4M in premium texting fees charged to some customers

Date:

Jokes, games, horoscopes billed to customers by 3rd parties through Rogers will be paid back.

Rogers will issue up to $5.42 million in credits or refunds to customers who were charged for premium text services for things like horoscopes, jokes and special ring tones by third party companies over its network.

Premium texts provide information like quizzes and fun facts, horoscopes and ringtones for which customers pay a transaction or monthly fee. It is added on top of their regular wireless bills. Two companies, Jesta and MMS, charged Rogers wireless customers for premium text-based services like Mind Quiz, Love Crush and Joke a Day, over the Rogers network.

Although the two companies charged the fees, the payments were collected through customers’ Rogers bills. The fees were charged by Jesta between Jan. 1, 2011 and Aug. 31, 2013 and MMS between Jan. 1, 2011 and Sept. 30, 2012.

Read full article here.

CBC News – March 16, 2015

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