Poor communication from telecom providers about terms of service remains the most frequent complaint from Canadian wireless, landline, and internet customers, according to a new report from the Commissioner of Complaints for Telecommunications Services.
CCTS, which administers various codes of conduct created by the Canadian Radio-television and Telecommunications Commission, received a total of 3,955 complaints about telecom service between August 1, 2016 and January 31, 2017. That’s down from 4,562 last year.
Of this year’s complaints, almost 90 per cent were “resolved to the satisfaction of both the customer and the service provider.”
Solomon Israel – CBC News – April 6, 2017.
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