The federal broadcast regulator is introducing new rules that compel television service providers to make their bills easier to understand as subscribers are offered more choice in choosing channels.
A new Television Service Provider Code of Conduct was released on Thursday, designed to force cable and satellite companies to give their customers clear information about the channels they’re paying for, when promotional offers will expire, and better notice of service calls and price changes.
But the code won’t be enforced until at least September of 2017, in order to give companies time to update their computers systems. For a small number of providers, the new rules won’t kick in until they renew their licences in September of 2018.
JAMES BRADSHAW – Globe and Mail – Jan. 07, 2016.
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