Regulator says companies must change the way they interact with their customers in bills. Cable and satellite television providers have to change their bills to make them easier for customers to understand, Canada’s broadcast regulator says.
The Canadian Radio-television and Telecommunications Commission (CRTC) said Thursday that new rules, which are set to be implemented, will change the way television service providers bill their customers.
A draft version of the CRTC’s Television Service Provider Code of Conduct came out last March and was made official on Thursday, although it won’t be enforced until September 2017.
CBC News – Jan 07, 2016.
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