The National Energy Board is outsourcing its whistleblower hotline to a private company after a consultant criticized flaws in its system to field complaints from tipsters who want to remain anonymous.
The federal agency says it has signed an agreement with Toronto-based ClearView Connects, a confidential reporting service, which is now accepting anonymous calls, letters and emails on the NEB’s behalf.
In a report commissioned by the NEB early last year, a consultant warned the system could put staff in direct verbal contact with tipsters and could create an electronic trail identifying tipsters if NEB telephone records were made public.
Canadian Press – April 04, 2017.
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