Even as Canadian telecom companies work to improve customer experience, disputes over a lack of information on the terms of Internet and wireless contracts remain a persistent source of complaints to the industry’s ombudsman.
The Commissioner for Complaints for Telecommunications Services (CCTS) published its mid-year report Thursday, highlighting the fact that “non-disclosure” has been the leading source of complaints for at least 2 1/2 years.
“Understanding what you are getting when you sign up to receive a service or product is fundamental in a consumer transaction,” said CCTS commissioner Howard Maker.
Christine Dobby – Globe And Mail – April 06, 2017.
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